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Frequently Asked Questions
What materials are EZIE and CUBO-EZIE made from?
Both EZIE and CUBO-EZIE use high-quality aluminum and glass, ensuring durability, weather resistance, and a modern look. These materials provide long-lasting performance for outdoor structures.
Are EZIE and CUBO-EZIE roofs suitable for all seasons?
Yes, both EZIE and CUBO-EZIE are designed to withstand various weather conditions, offering protection from rain, wind, and sun. They are ideal for year-round outdoor enjoyment.
Can I customize the color of EZIE and CUBO-EZIE roofs?
Absolutely! We offer a range of color options, including trendy shades and custom RAL colors, allowing you to match your EZIE or CUBO-EZIE roof to your personal style or home design.
What are the maximum dimensions available for CUBO-EZIE roofs?
The CUBO-EZIE roof system can be custom-built to a maximum width of 7 meters and a depth of 4 meters, making it ideal for larger outdoor spaces.
Is there a warranty on EZIE and CUBO-EZIE products?
Yes, all EZIE and CUBO-EZIE products come with a warranty. Please check the warranty terms on each product page for more details or contact our customer support for assistance.
How do I know which model is right for me?
If you need a compact and easy-to-install solution, EZIE is perfect. For a sleek, minimalist design with larger structural options, CUBO-EZIE may be a better fit. Contact us for personalized advice.
Are EZIE and CUBO-EZIE eco-friendly?
Yes, both products use sustainable materials like recyclable aluminum and energy-efficient glass options, supporting eco-friendly living and reducing environmental impact.
What makes EZIE unique?
EZIE is designed for quick, hands-on assembly with minimal tools. Its simple yet stylish design provides a functional, weather-resistant solution that’s ideal for DIY enthusiasts.
How long does it take to install the EZIE roof?
The EZIE roof is incredibly easy to install and can typically be set up in under an hour with the help of our clear instructions, no professional assistance needed.
Can EZIE be used as a carport?
Yes, EZIE is versatile enough to be used as a carport, providing shade and protection for your vehicle from harsh weather conditions.
What maintenance does EZIE require?
EZIE is low-maintenance. Regular cleaning with mild soap and water is all that’s needed to keep it looking new. Periodic checks on screws and fittings are recommended.
Can I add side panels or glass walls to EZIE?
EZIE is compatible with side panels or glass walls for added protection. Check our product page for compatible accessories to enhance your outdoor space.
Is EZIE suitable for all climates?
EZIE is designed to withstand moderate climates and provides year-round protection. For extreme weather areas, consider adding reinforcements or consult us for advice.
Does EZIE come in different sizes?
Yes, EZIE offers customizable sizing options. You can select dimensions that suit your space best, making it a versatile choice for different settings.
What features make CUBO-EZIE stand out?
CUBO-EZIE combines a minimalist, elegant design with durability and large customizable dimensions, making it suitable for spacious terraces or as a freestanding roof structure.
How customizable is the CUBO-EZIE roof?
CUBO-EZIE offers extensive customization options, including different colors, integrated LED lighting, glass walls, and a range of sizes to fit unique outdoor spaces.
Can I install CUBO-EZIE myself?
Yes, CUBO-EZIE is designed for easy installation, though due to its larger structure, you may need a helper. Our step-by-step guide ensures a smooth setup process.
Is CUBO-EZIE suitable for high snow or wind areas?
Yes, CUBO-EZIE is engineered to handle moderate snow and wind loads. It withstands snow loads up to 0.5 kN/m² and wind loads up to 0.7 kN/m², making it reliable in various conditions.
What applications is CUBO-EZIE ideal for?
CUBO-EZIE is perfect for terrace covers, carports, and freestanding garden structures. Its versatility allows it to be adapted for multiple outdoor uses.
How do I clean and maintain my CUBO-EZIE roof?
Maintenance is minimal. Clean the aluminum and glass surfaces with water and mild soap. Regular inspections of fittings and screws will ensure optimal durability and appearance.
Does CUBO-EZIE come with side enclosures?
Yes, side enclosures or glass panels can be added to CUBO-EZIE to provide extra protection from the elements. Check our accessories section for compatible options.
How do I create an account on your website?
Simply click on the “Sign Up” link at the top of the page and fill in your details. Creating an account helps you track orders and manage your preferences easily.
I forgot my password. How can I reset it?
Click on “Forgot Password” on the login page. Enter your email, and we’ll send you a link to reset your password. Follow the steps to regain access.
How can I view my order history?
Log into your account and click on “Order History” to see all your past purchases. This section lets you track order details and statuses conveniently.
How do I update my personal information?
To update your details, log in to your account, go to “Account Settings,” and edit your information. Save changes to keep your account up to date.
Can I save multiple shipping addresses?
Yes, you can add and save multiple addresses in your account settings for faster checkout. Go to “Address Book” to manage your saved addresses.
How do I subscribe to or unsubscribe from your newsletter?
You can manage your newsletter preferences under “Account Settings” or by contacting customer support. Enjoy the latest news and deals directly to your inbox!
How do I delete my account?
If you wish to delete your account, please contact our support team for assistance. We’ll guide you through the process and answer any questions.
How long does shipping take?
Shipping times vary based on location and product availability. Estimated delivery times are provided at checkout, and tracking details are sent once your order ships.
Can I track my order?
Yes! Once your order ships, you’ll receive an email with a tracking number. You can use this number to follow your order’s progress on our website or the carrier’s site.
What are the shipping costs?
Shipping costs depend on your location and order size. You’ll see an estimated shipping cost at checkout. Some products may qualify for free shipping based on promotions.
Do you offer international shipping?
Yes, we offer international shipping for EZIE and CUBO-EZIE products. Delivery times and shipping costs may vary based on location, so please check at checkout.
Can I change my shipping address after ordering?
If your order hasn’t shipped yet, you can update your shipping address by contacting our support team. Once shipped, address changes may not be possible.
What if my order arrives damaged?
Please inspect your order upon arrival. If any item is damaged, contact us immediately with photos, and we’ll work with you to resolve the issue quickly
How do I know if my order has been processed?
You’ll receive an order confirmation email once your order is processed. If you didn’t receive it, check your spam folder or contact us to confirm your order status.
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